This course looks at communicating to solve problems and reduce potential for conflict, how to assess and reduce risks in conflict situations, de-escalating conflict in emotive situations and using good practice after conflict situations and the key factors that influence human responses in conflict situations. £175+VAT per person.
Alternatively the course can be run at your venue, please contact us to discuss options.
The next course is on 23rd January 9am to 5pm, Skipton area. Other courses for 2018 are on 20th March and 17th May, Skipton area.